Frequently Asked Questions About Property Management

1. General Property Management Questions

1. What does a property management company do?

A property management company handles the day-to-day responsibilities associated with rental property ownership. Services may include marketing, tenant screening, rent collection, maintenance coordination, lease administration, tenant communication, and property oversight.

2. Why should I hire a property management company?

Professional property management can save you time, reduce the stress of managing tenants, help streamline operations, and provide support with rental property responsibilities.

3. Do I need a property management company if I only own one rental property?

No minimum number of properties is generally required. Professional management can benefit owners with one rental home or multiple investment properties.

4. Can I hire you if my property is already occupied?

Yes. Owners with existing tenants may be able to transition their properties into management, subject to reviewing the current lease, property condition, and management requirements.

5. Do you manage properties outside your immediate service area?

Service availability depends on the property's location and our management coverage area. Contact us to confirm whether your property qualifies.

2. Leasing & Tenant Placement Questions

6. What is the difference between leasing-only and full-service property management?

Leasing-only services focus on marketing your property, screening prospective tenants, preparing the lease, and coordinating move-in. Full-service management includes these services plus ongoing responsibilities such as rent collection, tenant communication, and maintenance coordination.

7. How do you find tenants for my property?

We market rental properties through available advertising channels, respond to inquiries, coordinate showings, and process applications from interested renters.

8. How do you screen prospective tenants?

Applicants may be evaluated using credit history, income verification, rental history, and background screening, subject to applicable laws and consistent screening criteria.

9. How long does it take to rent my property?

The timeline varies based on rental pricing, property condition, location, market demand, and applicant availability. We work to make the leasing process as efficient as possible.

10. Who decides which tenant gets approved?

Tenant applications are evaluated using established, lawful screening criteria. Approval responsibilities and procedures should be outlined in the applicable service agreement.

3. Fees & Payments

11. How much do property management services cost?

Fees vary depending on the services selected, property type, and management agreement. We provide pricing information before services begin.

12. Do you charge a monthly management fee?

Full-service property management typically includes a recurring management fee. Leasing-only services generally involve a one-time leasing fee. Exact fees are disclosed in the service agreement.

13. Are there additional fees for maintenance or repairs?

Property owners are generally responsible for property maintenance and repair expenses. Our management agreements establish a pre-approved maintenance and repair spending limit for routine property expenses. Repairs that fall within this authorized amount may be coordinated without requiring additional owner approval each time.

If a repair or maintenance expense is expected to exceed the pre-approved spending limit, we will contact the property owner for authorization before proceeding with the work, except where emergency action is permitted or required under the management agreement or applicable law.

14. When do I receive my rental income?

For full-service management, rental proceeds are distributed by the 10th of each month after applicable fees, expenses, and required reserves are accounted for.

4. Maintenance & Property Responsibilities

15. Who handles maintenance requests from tenants?

Under full-service management, tenants can direct maintenance requests to the management company, which coordinates the response according to the management agreement.

16. Who pays for property repairs?

Property owners are generally responsible for property maintenance and repair expenses. Our management agreements establish a pre-approved maintenance and repair spending limit for routine property expenses. Repairs that fall within this authorized amount may be coordinated without requiring additional owner approval each time.

If a repair or maintenance expense is expected to exceed the pre-approved spending limit, we will contact the property owner for authorization before proceeding with the work, except where emergency action is permitted or required under the management agreement or applicable law.

17. Do you conduct property inspections?

Yes! As part of our property management services, we conduct quarterly property inspections to help monitor the condition of your rental property and identify potential maintenance concerns before they become larger issues.

During each inspection, our team will:

• Replace HVAC air filters.

• Check smoke detectors to ensure they are functioning properly.

• Look for visible plumbing leaks or signs of water damage.

• Identify any unreported maintenance concerns or repair needs.

• Evaluate the overall cleanliness, condition, and upkeep of the unit.

• Document any issues that may require additional attention.

Our goal is to help maintain your property's condition, identify potential problems early, and protect your investment through consistent oversight and preventative maintenance.

Your property deserves attention beyond move-in. We believe proactive care helps protect your investment for the long term.

18. What happens if a tenant damages my property?

Damage concerns are documented and addressed according to the lease, applicable law, and management agreement. Security deposits and other available remedies are handled in accordance with applicable requirements.

5. Lease Agreements & Tenant Issues

19. Who prepares the lease agreement?

Lease preparation and execution coordination are included in our leasing services. Lease terms should comply with applicable landlord-tenant laws.

20. What happens when a tenant stops paying rent?

Under full-service management, we can coordinate payment follow-up and applicable notices and enforcement procedures in accordance with the lease and applicable law. No particular collection or eviction outcome can be guaranteed.

21. Who handles lease renewals?

Lease renewal coordination is generally included in full-service management, subject to the management agreement.

22. Can I sell my property while it is occupied?

Yes. Property owners may generally sell tenant-occupied properties, but existing lease obligations and applicable tenant rights must be respected.

6. Owner Responsibilities & Expectations

23. Do I lose control of my property when hiring a management company?

No. You remain the property owner. Your management agreement establishes the authority, responsibilities, spending limits, and decisions delegated to the management company.

24. Can I still communicate with my tenants?

Communication procedures depend on the selected service and management agreement. With leasing-only services, owners generally handle ongoing tenant communication. Full-service management typically handles routine tenant communication.

25. What do I need to provide before management begins?

Typically, owners provide property information, ownership authorization, existing lease documents if applicable, keys or access instructions, and other required onboarding information.

26. Can I terminate my property management agreement?

Termination procedures depend on the terms of your signed agreement, including notice requirements, applicable fees, and transfer of records

Side by Side Comparison of Leasing Only vs Full Management